Business Requirement: Use the Name user property in an Email sent out by a Workflow
Suppose following scenario: you have created a site based on the Help Desk template, one of the Application Templates for Windows SharePoint Services 3.0. With Microsoft Office SharePoint Designer 2007, you have added a Workflow to the Service Requests list which sends out an email each time a service request is changed to the Service Representative.
Problem is that the user information in the email will be the Account, though you would prefer to have the Name in the email.
Solution: Use the Useful Sharepoint Designer Custom Workflow Activities solution
The Useful Sharepoint Designer Custom Workflow Activities solution adds some Workflow activities to the ones out of the box. One interesting activity is the one to lookup user info. This activity can be used to have the Name in the sent email in stead of the Account.
To achieve this, follow the next steps:
If you now edit a Service Request, you'll have the Name nicely in the sent Email in stead of the Account. In the same way you could add other User Information fields to the sent out Email.
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