My 2p about ERP Solutions, Information Worker Solutions and other software products (mainly Microsoft Dynamics AX and Microsoft SharePoint).

02 May 2018

Getting framework with id ‘012345’ failed from Lifecycle Services

by Patrik Luca 0 comments

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Problem description: Getting framework with id ‘012345’ failed from Lifecycle Services

While trying to open a Task recording from Lifecycle Services you receive this error suddenly, while you were able to open Task recordings on your environment before

Solution

  1. Log in on the AOS of your environment
  2. Open Microsoft SQL Server Management Studio
  3. Execute following queries on the AxDB database:
    delete SYSOAUTHCONFIGURATION where SECURERESOURCE = 'https://lcsapi.lcs.dynamics.com'
    delete SYSOAUTHUSERTOKENS where SECURERESOURCE = 'https://lcsapi.lcs.dynamics.com'
    select * from sysoauthusertokens
    select * from SYSOAUTHCONFIGURATION
                  delete SYSHELPSETUP
                  delete SysLCSLibrary
                  delete SysLCSProject
                  delete SysHelpCPSSetup
  4. Go to Dynamics 365 FO and go to Help (?) > Support
  5. Click the ‘Click here to connect to Lifecycle Services’ link in the Connect to Lifecycle Services prompt. This will refresh the OAuth token for LCS.
  6. Go to System Administration > Setup > System Parameters. In the Help tab, under Task Guide and Support contact, select the correct LCS project.

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Patrik Luca, Ieper, BELGIUM
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