Problem description: Getting framework with id ‘012345’ failed from Lifecycle Services
While trying to open a Task recording from Lifecycle Services you receive this error suddenly, while you were able to open Task recordings on your environment before
Solution
- Log in on the AOS of your environment
- Open Microsoft SQL Server Management Studio
- Execute following queries on the AxDB database:
delete SYSOAUTHCONFIGURATION where SECURERESOURCE = 'https://lcsapi.lcs.dynamics.com'
delete SYSOAUTHUSERTOKENS where SECURERESOURCE = 'https://lcsapi.lcs.dynamics.com'
select * from sysoauthusertokens
select * from SYSOAUTHCONFIGURATION
delete SYSHELPSETUP
delete SysLCSLibrary
delete SysLCSProject
delete SysHelpCPSSetup - Go to Dynamics 365 FO and go to Help (?) > Support
- Click the ‘Click here to connect to Lifecycle Services’ link in the Connect to Lifecycle Services prompt. This will refresh the OAuth token for LCS.
- Go to System Administration > Setup > System Parameters. In the Help tab, under Task Guide and Support contact, select the correct LCS project.
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